Shipping + Returns


So excited you want to own a piece of pottery! Shipping costs are calculated at checkout. Domestic orders are shipped by Canada Post.

Tax or duties may be charged on US or international orders and are not covered by NATTY FACE.

If you selected local delivery please allow a week for delivery. If you require your item(s?!) sooner, mention that in the order notes or send an email to and we can try to work something out. 

If your item is a gift, please add a note in the comments and we’ll add a message from you and send it directly to the recipient!


All items are non-refundable (unless damaged during shipping). Please contact within 3 days of receiving your order to be issued a replacement or a refund. Note that every piece is handmade and imperfection is part of the charm!